Terms and conditions

TERMS OF SALES

1. Notices imposed by the law of confidence in the digital economy, subject of the site www.chezclochette.fr and designation of the parties This site is published by the company MAJELINE, SARL with capital of €72,600, registered in the La Rochelle trade and companies register under number 881 126 825, and whose head office is located at 3, rue du Petit Bois – 17290 LE THOU.

Intracommunity VAT number: FR22881126825.

This site is hosted by GANDI whose head office is Gandi SAS - 63-65 boulevard Masséna 75013 Paris France

The publication director of this site is Me Aline Fuge, who also serves as editor-in-charge.

This site is freely accessible to all Internet users. Its purpose is the online sale of decorative objects and fashion accessories of all kinds to private customers. Subscribing to a contract governed by these general conditions with the publisher of this site presupposes acceptance, by the Internet user, of these general conditions. The Internet user acknowledges having read it fully. This acceptance will consist of the Internet user checking the box corresponding to the following sentence: “I acknowledge having read and accepted the general conditions of sale and use of the site. ". The Internet user recognizes the evidentiary value of the automatic recording systems of the publisher of this site. Acceptance of these general conditions assumes on the part of Internet users that they have the necessary legal capacity for this, or failing that they have the authorization of a guardian or curator if they are incapable. , their legal representative if they are minors, or even that they hold a mandate if they act on behalf of a legal entity.

Acceptance of general conditions of sale does not exempt the publisher from liability towards the buyer and from its prior obligation to provide information in the event of a lack of conformity with the visual presentation of the goods present on this site. (see also article L.121-1 of the Consumer Code).


2. Method of subscribing to orders and description of the purchasing process
In order to comply with the provisions of the law of confidence in the digital economy of June 21, 2004, the ordering process will be described below: In order to place an order, Internet users will be able to select one or more items and add them to their basket. When their order is complete, they will be able to access their basket by clicking on the button provided for this purpose.

By consulting their basket, buyers will be able to check the number and nature of the items they have chosen and will be able to check their unit price as well as the overall price of the order. They will have the possibility to remove one or more items from their basket.

If their order suits them and they wish to validate it, Internet users can click on the validate button, they will then access a form in which they can either enter their connection details if they already have them, or register on the site by completing the form presented to them, with their personal information.

As soon as they are connected or after they have completely completed the form, customers will be invited to check or modify their delivery and billing details and then will be invited to make their payment by being redirected to the interface for this purpose. secure payment. NB The security of the transaction is guaranteed by an encrypted payment system with protection codes and executed by an SSL (Secure Sockets Layer) system.

Once payment has actually been received by the site editor, the latter undertakes to acknowledge receipt to the customer electronically, within a maximum period of 24 hours. The prices indicated on the site are in Euros, all taxes included (for EU countries) and excluding delivery costs.

The items you order on the website chezclochetteboutique.fr are subject to French VAT (20% as of 01/01/2014). These prices can be modified at any time by the publisher, the prices displayed are only valid at the time of the order and have no effect for the future.

Delivery costs will, in any case, be indicated to the customer before any payment. The products and items sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause.

Product availability is indicated on the site, in the description sheet of each item.

Explanatory note regarding product availability times:

Preamble: The site will always indicate the product in stock with the Green button even if it is an “On order or Pre-order” product. The configuration of the online store requires this. This is why it is necessary absolutely read the description of each item

When the product is in stock: Your order will be shipped within 24/48 hours

When the product is “On Order”: Your order will be shipped upon receipt of the “On Order” product. The deadline can vary between 10 days and 1 month depending on the deadline indicated on the item sheet.

When the product is in "Pre-Order": Your order will be shipped upon receipt of the pre-order product(s). The deadline is indicated on each item sheet and Loungefly reserves the right to modify this deadline with a period ranging from 1 to 6 months.

Explanatory note regarding the Status of your order:

When your order has the Status "Waiting for payment": This means that we are waiting for your payment in order to place your order either "Waiting for preparation" or "Delayed delivery" depending on the products ordered.

When your order has the Status "Waiting for preparation": This means that your order has been processed and either it will be shipped within 24/48 hours if the product is in stock or in the coming days because there is a product “On Order” which will arrive within 10/12 working days.

When your order has the "Delayed Delivery" Status: This means that your order includes either "Pre-Order" products whose delivery time is greater than 1 month minimum or "On Order" products whose delivery time is Arrival is more than 1 month.

3. Payment information
The Internet user can place an order on this site and can pay by credit card, Paypal or bank transfer.

Payments by bank card are made using secure transactions provided by BNP Paribas. In the context of bank card payments, the publisher of this site does not have access to any data relating to the user's means of payment. Payment is made directly into the hands of the banking establishment.

Payment in 3 or 4 installments by Paypal is available. If this is validated by Paypal of course.

To streamline the purchasing process and facilitate subsequent payments by the customer, the data associated with the bank card are stored on BNP Paribas . The customer can delete this data at any time from the payment page. Under no circumstances does Chez Clochette Boutique see or store banking data.

For any purchase between €100 and €300, each customer has the option of paying in 2, 3 or 4 installments (from €100) with their bank card. After adding products to the cart, when choosing the payment method, simply click on the option corresponding to the desired payment.

For payment in installments, the installments are taken according to the following rule: the total amount is divided by the number of installments chosen (2, 3 or 4). The first payment is debited from your bank card upon validation of your order, the second payment is debited 1 month after validation of your order, the third payment (if applicable) is debited 2 months after validation of your order, after validation of your order. If the bank card expires before the last due date, the cumulative amounts of the due dates after expiration are debited on the first due date.
Chez Clochette Boutique reserves the right to refuse payment in several installments to any customer who already has one or more orders paid in several installments whose outstanding amount exceeds €300.

In all cases of unpaid debt, the remaining due dates are canceled and the amount requested for recovery is equal to the entire remaining amount owed by the Customer plus the costs incurred for the recovery of the debt(s).

Bank transfer: Your order will be prepared only after receipt of the bank transfer. The package can be sent only when the amount has actually been credited to our bank account (NB maximum 5 days). In order to prevent ordered items from being purchased by other customers in the meantime with a risk of stock shortages, we undertake to reserve your items until we receive proof of the bank transfer. To do this, simply send a copy of the transfer order by email within 2 days of the order date. In this case, we will wait for the amount to be credited (maximum 5 working days) and we will send the package according to the chosen methods.

If these deadlines are not respected, the order will be automatically canceled and the availability of the products will no longer be guaranteed. NB If a customer chooses payment by transfer and if after the established deadline; he does not make payment, Chez Clochette Boutique reserves the right to refuse and/or cancel any orders with payment by transfer that this customer may subsequently make.

3D Secure Order Analysis System (Fraud Detection):

Chez Clochette Boutique secures your bank card purchases with the device 3D-Secure. You benefit from enhanced protection that protects you against fraudulent use of your card.

4. Delivery or making available
Orders are delivered within the European Union by Chronopost via Shoptoshop. Chez Clochette Boutique undertakes to pack and deliver your order to the carrier within 24/48 hours** after receipt of your payment. Your order will reach you 48/72 hours** after the shipping day (D) in France.

** working days (Deadline given for information only. During busy periods, the delivery time may be extended without Chez Clochette being held responsible for this situation)

We also deliver via post office and the Colissimo service to your home (or mailbox). Chez Clochette Boutique undertakes to pack and deliver your order to the carrier within 24/48 hours** after receipt of your payment. Your order will reach you 48 hours** after the shipping day (D) in mainland France (DOM TOM D+10 to D+30 working days).

** working days (Deadline given for information only. During busy periods, the delivery time may be extended without Chez Clochette being held responsible for this situation)

Unless explicitly requested by the Customer, Chez Clochette Boutique reserves the right to group orders from the same Customer or household in the same package. Any shipping costs paid for one or more orders cannot be refunded under any circumstances.

Important point concerning packages returned by Chronopost Relais Shop 2 Shop following the deadline for collecting your package:

When a customer does not collect their parcel from their relay point after 7 days of availability, Chronopost automatically returns the parcel and invoices Chez Clochette for the return costs of €10 per parcel .

These costs will either be re-invoiced to you for a second shipment of your package or will be deducted from your refund. (We send you 1 email indicating the dispatch of your package and Chronopost sends at least 2 SMS and 2 emails indicating the availability of the package.)

5. Provisions relating to consumer rights
The customer service of this site is accessible from Monday to Tuesday from 9:00 a.m. to 5:30 p.m. by email at the address savclochette@gmail.com or by post to the following address: SARL MAJELINE, 3 rue du Petit Bois, 17290 Le Thou , FRANCE. In these last two cases, the publisher undertakes to provide a response quickly.

“SATISFIED OR REFUNDED” GUARANTEE
On Chez Clochette Boutique, consumers have 14 days* from the date of receipt of the package to request an exchange or request a credit or refund. In order to exercise this right, it is their responsibility to return (at their expense) the item in its original packaging with box, labels, etc. to the company address: SARL MAJELINE – 3 rue du Petit Bois, 17290 Le Thou, FRANCE accompanied by a letter indicating the elements of the return. The refund (excluding shipping costs) will take place as soon as possible and at the latest within thirty days following the date of withdrawal and in accordance with article L.121-20-1 of the Consumer Code. NB Items returned incomplete, damaged or damaged (products, or its packaging and original brand labels) cannot be returned or exchanged. Reminder: To exercise your right of withdrawal, you must return the complete order (or the desired item) in its packaging with the instructions, inside a sturdy cardboard box suitable for shipping . To avoid any problems, we advise you to send your package with a traceability system (Colissimo type). Please note, no traces of use must appear on the product you are returning.

NB: All requests for returns / after-sales service / refunds must only be made by email to savchezclochette@gmail.com (No PM by Messenger or Instagram)

*DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing the Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

FYI: Article L. 121-20 states: "The consumer has a period of 14 clear days to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception of the case If applicable, return costs."

6. Guarantee for products purchased on this site

At the time of delivery (apparent defects).
According to article 1642 of the Civil Code, “The seller is not liable for apparent defects of which the buyer was able to convince himself.” .

Does your product arrive damaged or does it not comply? Refuse to sign the delivery note, unless you include your reservations, and refuse the goods. Indeed, " as soon as the consumer takes possession of the good, the risks (...) are transferred to him,” warns the DGCCRF . “Therefore, it is important not to sign the delivery note before having checked the contents of the packages and the condition of the goods. »You must note the defects in the order upon receipt by opening the package in front of the carrier. In the event of an incident, simply refuse the delivery by specifying a precise and concise comment. For example: "Parcel refused because item broken during transport", "re-taped parcel", "open parcel", "wet parcel", "holed parcel", "damaged parcel", crushed cardboard", "cardboard with a blow ". If any doubt persists note “refusal due to breakage”

IMPORTANT TO READ CAREFULLY: Your order arrives damaged, broken, with defect/s, missing items...

In the event of an anomaly, the Commission on Abusive Clauses recommends writing all possible reservations on the delivery note, in the presence of the carrier, or even refusing the package if you deem it non-compliant. Subsequently, you have a period of 3 days to inform our CUSTOMER SERVICE of the damage suffered and to inform the carrier Colissimo (article L. 133-3 of the commercial code) in the event of damage suffered by the package and your items , at number 3631 (or by registered letter AR);

REMINDER contact our Customer Service immediately by email on savchezclochette@gmail.com from Monday to Friday from 9 a.m. to 5:30 p.m.

NB ALWAYS RESPECT THE MAXIMUM DEADLINE OF 3 DAYS TO INFORM US, NO CLAIMS WILL BE ACCEPTED BEYOND THIS DEADLINE

For your information, any paint imperfections due to the “hand-painted” character of the items are not covered by the warranty.

In both cases :
1) Take photos of the damaged packaging (clearly showing the shipping label with your contact details) and the contents clearly showing the damage noted and send them to our Customer Service.
2) Respect the deadline of 3 days following receipt of the package. Compliance with these deadlines allows us to take action against the carrier and could favor your legal guarantee of conformity action.
PLEASE NOTE the words "subject to unpacking" have no value. You should also avoid mentions such as "Damaged package in intact packaging" often offered by drivers who use them to avoid a refund.
If in doubt, do not hesitate to call us.

(When the consumer personally takes delivery of the transported objects and when the valet does not justify having given him the opportunity to actually check their good condition, the period mentioned in article L. 133-3 of the commercial code is increased to 10 days )

In the event of a defect in a product purchased on this site, customers have, in accordance with the provisions of the civil code regarding the legal guarantee for hidden defects, a short period of time. (3 days) to request the exchange or refund of the product (after assessment by our Quality Department - verification of the defect and, to avoid abuse, the identification codes of the item) and according to the conditions indicated below in paragraph 6.a , in application of article L211-5 of the consumer code, in the event that the delivered good does not comply, with the meaning given to this word by the aforementioned article.

In order to exercise one of these rights, it is their responsibility to return the package, according to the following procedure:

1) Contact our Customer Service by email savchezclochette@gmail.com (9:00 a.m. - 5:30 p.m. Monday to Friday) and inform them of the nature of the defect noted. This will tell you the instructions to follow and, depending on the case, will send you a return shipping label for returning the item.
2) Upon receipt of the postal label, stick it on the package which will contain the defective item in its original packaging, the address of our company will already be indicated on the label (SARL MAJELINE, 3 rue du Petit Bois , 17290 Le Thou - FRANCE), accompanied by a letter explaining the defect as well as a copy of the invoice or delivery note.
3) Drop off the package at the nearest Post Office and keep the right side that the Post Office will have stamped/dated.

However, if the warranty is not applicable (e.g. abnormal conditions of use of the product) the costs of returning the product are also the responsibility of the customer.

Any defects (tears, folds, etc.) present in the manufacturer's original box or case which contains the item, do not constitute a hidden defect or defect in the item delivered and therefore cannot be given subject to a refund or exchange under product warranty.

NB ALWAYS RESPECT THE MAXIMUM DEADLINE OF 3 DAYS TO INFORM US, NO CLAIMS WILL BE ACCEPTED BEYOND THIS DEADLINE

Good compliance
Objects acquired on this site benefit, in addition to the guarantee against hidden defects defined by the civil code as well as the guarantee of good conformity* imposed by articles L211-1 to L212-14 of the consumer code which apply to them, where applicable, always applicable and which is defined above, a conventional guarantee offered by the seller, the duration of which may vary depending on the product, and will be detailed on the sheet for each item.
*The legal guarantee of conformity applies provided that the product presents a lack of conformity. The lack of conformity which appears within 6 months following the sale is presumed to exist upon delivery of the goods and therefore to be the responsibility of the seller.
The lack of conformity which appears beyond 6 months after the purchase and before 2 years is not presumed to exist upon delivery of the goods, this must be proven by the buyer for the seller to be responsible (by way of expertise, for example).

The majority of figurines for sale on this site are items painted by hand and/or made with techniques that emphasize the somewhat "raw" and woody side. These production techniques reveal “imperfections” on all the ranges on sale. It may be that some series of the same item have more or less this type of imperfection and each item may have differences from the others in painting, black spots (e.g. typical of the Traditions collection), in the details of the molding (e.g. small holes), finishes etc... . These imperfections are not considered defects under warranty. imposed in Article L211-1 to L212-14 of the Consumer Code.

6.a Important:

Depending on the case, we may be required to refund the product instead of replacing it*

* Court of Justice of the European Union: Costs cannot be disproportionate.

Article L211-9 of the Consumer Code When only one resolution method (repair or exchange) is possible and this method entails disproportionate costs, the seller may limit its intervention in these costs. These costs must be proportional to the value of the property to be replaced. This limitation cannot, however, constitute a major inconvenience for the consumer which would lead him to waive his right to the guarantee. If the seller limits his participation in the case of costs deemed disproportionate, the consumer must have the choice between covering part of these costs and canceling his contract (or a reduction in the purchase price).

If a returned item is not/no longer available at the time of receipt in our warehouses and the defect is noted by our quality managers, only reimbursement of its net value will be possible.

We cannot guarantee the same purchase price you received on your first order if you decide to repurchase the returned item and refund it.

NB The colors of the images of the articles on this site may vary from one screen to another depending on the display setting used by the Internet user. These variations do not constitute a hidden defect or defect in the item delivered and therefore cannot give rise to a refund or exchange under warranty of the product.

Many items offered on this site are hand painted. The few irregularities are the guarantee of an authentic product. These irregularities and imperfections do not constitute a hidden defect or a defect in the item delivered and cannot therefore give rise to a refund or exchange under warranty of the product.

The reimbursement period provided for by the consumer law (Hamon law) is 14 days.

7. Personal space
The creation of a personal space is an essential prerequisite for any order from an Internet user on this site. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information under penalty of termination of the contract at the initiative of the publisher and deletion of the customer account. Certain information will be deemed essential for the conclusion of the contract and its collection will be essential for the creation of the personal space and the validation of the conclusion of the contract. Refusal by a member to provide said information will have the effect of preventing the creation of the personal space as well as, incidentally, the validation of the order.

This space allows the customer or member to view all their orders placed on the site.

If the data contained in the personal space section were to disappear following a fortuitous event, a technical breakdown or a case of force majeure, the responsibility of the publisher of this site could not be engaged, these information having no probative value but only informative. The publisher, however, undertakes to securely store all contractual elements whose retention is required by law or regulations in force.

The pages relating to personal spaces are freely printable by the account holder in question but do not constitute proof, they are only informative in nature intended to ensure efficient management of their orders by the customer.

When creating the personal space, the user is asked to choose a password. This password guarantees the confidentiality of the information contained in the “my account” section and the user is therefore prohibited from transmitting or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a user's account.

The publisher reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular but without this example being of any exhaustive nature, when the member has knowingly provided erroneous information, during his registration and the creation of your personal space) or any account that has been inactive for at least a year. Said deletion will not be likely to constitute damage to the excluded member who will not be able to claim any compensation as a result.

This exclusion does not exclude the possibility, for the publisher, of taking legal action against the member, when the facts justify it.


8. Publisher's Newsletter
By checking the box provided for this purpose or by expressly giving their agreement to this purpose, members accept that the publisher may send them, at a frequency and in a form that it determines, a newsletter (newsletter). which may include information relating to its activity. When the user checks the box provided for this purpose, he agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered.

Subscribed members will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (newsletters).


9. Information relating to the Data Protection Act of January 6, 1978
Internet users are free to provide personal information about themselves. The provision of personal information is not essential for browsing the site. On the other hand, registration on this site requires the collection, by the publisher, of a certain amount of personal information concerning Internet users. Internet users who do not wish to provide the information necessary for the use of the services offered by this site as well as, where applicable, necessary for the creation of a personal space, will not be able to use the services offered by the publisher of this site. site, nor place an order on this site. As part of an order on this site, information relating to the collection of data relating to payment, in particular the bank card number and its use for commercial identification purposes, is subject to obtaining the consent of the person concerned. , through the different forms on the site.

The data collected is necessary for the proper administration of the services offered on this site as well as for the publisher to comply with its contractual obligations. These data are kept by the publisher in this sole capacity, and the publisher undertakes not to use them in any other context, nor to transmit them to third parties, without the express agreement of the users or in cases provided for by law.

The contact details of all users registered on this site are saved for a period of one year, a reasonable period of time necessary for the proper administration of the site and normal use of the data. This data is kept in secure conditions, according to current technical means, in compliance with the provisions of the Data Protection Act of January 6, 1978.

In accordance with the latter, they have a right of opposition, questioning, access and rectification of the data they have provided. To do this, they simply need to make a request to the publisher of this site, by sending it to the email address savchezclochette@gmail.com, or by post to the address of the headquarters of the publisher mentioned at the top of these general conditions.

The personal data collected are subject to computer processing and are exclusively reserved for the site editor. The data controller is Me Fuge, whose contact details are indicated at the top of these general conditions. The personal data collected is not subject to any transfer abroad.

In addition, the publisher reserves the right to collect public IP (Internet Protocol) addresses of all Internet users. The collection of this IP address will be carried out anonymously, it will be kept for the same period as the personal information and will only be intended to allow proper administration of the services offered on this site. The IP address corresponds to a series of numbers separated by dots allowing the unique identification of a computer on the Internet network.

The publisher must communicate all personal data relating to an Internet user to the Police (on judicial requisition) or to any person (on court order. The IP address of your computer may be compared with the effective identity of the subscriber held by the ISP (internet service providers).


10. Notices relating to the collection of “cookies” as well as Internet users’ IP addresses
In order to allow all Internet users optimal navigation on this site as well as better functioning of the various interfaces and applications, the publisher may install a cookie on the user's computer station. This cookie makes it possible to store information relating to navigation on the site (date, page, times), as well as any data entered by Internet users during their visit (searches, login, email, password). These cookies are intended to be kept on the Internet user's computer for a variable period of up to 24 hours.

The user has the possibility to block, modify the retention period, or delete this cookie via their browser interface (generally: tools or options / privacy or confidentiality). In such a case, navigation on this site will not be optimized. If the systematic deactivation of cookies on the Internet user's browser prevents him from using certain services or functionalities provided by the publisher, this malfunction cannot in any way constitute damage to the member who will not be able to claim any compensation for thereby.

Internet users also have the possibility of deleting cookies previously present on their computer, by going to the menu of their browser provided for this purpose (generally, tools or options / privacy or confidentiality). Such an action has no impact on their navigation on this site, but causes users to lose all the benefits provided by the cookie. In this case, they will have to enter all the information concerning them again.

11. BASIC INFORMATION ON THE PROTECTION OF YOUR PERSONAL DATA UNDER THE NEW EUROPEAN REGULATION (GDPR)

Responsible: SARL MAJELINE, 3 rue du Petit Bois, 17290 Le Thou - FRANCE

We ensure confidentiality and respect for your personal data in order to offer you a positive and confident experience of our services.

So that you can browse our Chez Clochette Boutique site in its web and mobile version with complete confidence and security, we protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the Data you provide to us. entrust when you register on our site.

You can at any time access and modify your data that we process directly via your customer account

We implement appropriate technical and organizational measures to ensure that processing complies with applicable data protection law and we undertake to comply with general European regulations and French law on the protection of personal data.

Sarl Majeline publishes the Chez Clochette Boutique site and, as such, carries out various processing of your Data as data controller

We may collect your Data when you visit our site through the use of cookies, when you create an account, when you place an order, when you subscribe to our newsletters.

The processing of your data allows you a browsing experience more adapted to your needs and close to your expectations in terms of speed and intuitiveness, allows us to better process your orders, manage their transport and deliveries, optimize and secure managing your payments (recovering unpaid debts and fighting fraud).

We do not share your Data with third parties (for example for commercial prospecting or other purposes) and we store your Data within the European Union (France).

Your Data is collected by Majeline for the time necessary to carry out the processing explained above and Majeline undertakes to implement appropriate technical and organizational measures in order to guarantee a level of security adapted to the risk incurred for rights and freedoms. natural persons in the context of processing

If you are concerned by email prospecting, you can also modify or unsubscribe from our newsletters by clicking on the “Unsubscribe” hypertext links present in each newsletter

The legal basis for this processing is your consent.

You can, at any time, lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr)

In general, to exercise your rights, please send your request (indicating your email address, surname, first name, postal address and a copy of your identity document) to the Majeline Data Protection Officer by email and/or by post addressed to Sarl Majeline, Personal Data Protection Officer, 3 rue du Petit Bois, 17290 Le Thou (France).

This policy for the Protection of your personal data will be updated as necessary in order to meet the requirements of the applicable regulations.

Good to know: Customer data may be kept for the period necessary for the proper management of the commercial relationship. Subsequently, they can be kept for up to 3 years maximum.
The customer can request, if he wishes, the erasure of his data in a clear and explicit manner, but it must be understood that companies are also not obliged to keep this data if they are no longer necessary "for good management of the commercial relationship" (exception made for commercial and tax documents, such as invoices which must be kept for 10 years).

NB Commercial law provides that in the presence of an aggressive consumer or one who utters incivility towards a merchant or towards his employees, the merchant is entitled to refuse the sale of his products. Many other situations of this type where security and the general interest are concerned authorize the merchant to refuse the sale. Chez Clochette Boutique reserves the right to delete the data of these customers because it will no longer be considered necessary “for the proper management of the commercial relationship”.


12. Exemption from liability of the publisher in the context of the execution of this contract
In the event of impossibility of access to the site, due to technical problems or of any nature, the Internet user or the customer will not be able to claim damage and will not be able to claim any compensation.

In the event of delivery of a clearly and visibly damaged package, it is up to the customer to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that a new package can be prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.

The unavailability, even prolonged and without any limitation period, of one or more products, cannot constitute harm to Internet users and cannot in any way give rise to the granting of damages from the site or from its publisher.

The visual representations of the products, published on this site, are guaranteed by the publisher to be perfectly faithful to reality, in order to satisfy its obligation of perfect information. However, in the current state of the art, the rendering of these representations, particularly in terms of colors or shape, may vary significantly from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or depending on the display resolution.

The hypertext links present on this site may refer to other websites and the publisher of this site cannot be held liable if the content of these sites contravenes the legislation in force. Likewise, the publisher of this site cannot be held liable if the Internet user's visit to one of these sites causes him harm.


13. Intellectual property rights relating to the elements published on this site
All the elements constituting this site belong to the publisher and are as such protected by legislation relating to intellectual property. Internet users therefore recognize that, in the absence of authorization, any total or partial copy and any distribution or exploitation of one or more of these elements, even modified, will be likely to give rise to legal proceedings taken against them by the publisher or its beneficiaries.

This protection will cover all the textual and graphic content of the site, but also its structure, its name and its graphic charter.

14. Pre-order items

PRE-ORDER PRODUCTS: When the CUSTOMER adds one or more products specified as “PRE-ORDER” to their basket, they accept and take note of the specific sales conditions present below in ANNEX 1.

The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS. Concerning PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all information necessary for the proper processing of the order.

The CUSTOMER must also select the chosen delivery method.

15. Jurisdiction and applicable law clause
These general conditions are subject to the application of French law.

These general conditions may be modified at any time by the publisher of the site or its agent. The general conditions applicable to the user are those in force on the day of their order or connection to this site. The publisher obviously undertakes to keep all its old general conditions and to send them to any user who requests them.

Except for public order provisions, any disputes which may arise in the context of the execution of these general conditions may, before any legal action, be submitted to the discretion of the publisher of the site with a view to an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal action.

If one of the clauses of these general conditions were to be declared null by a court decision, this nullity cannot entail the nullity of all the other clauses, which would continue to have their effect.

The fact, for the publisher, of not availing itself temporarily or permanently of one or more clauses of these general conditions, will in no case entail a waiver of availing itself of the rest of the general conditions.

ANNEX 1. Specific conditions applicable to orders containing Pre-Order products

Principle and operation

The CUSTOMER adds one or more products specified as “PRE-ORDER” to their basket

The CUSTOMER validates his basket and normally chooses the delivery method as well as paying for the entire order with the payment method of his choice among those offered by the SITE

ANY PRE-ORDER IS FIRM AND FINAL! NO REFUNDS WILL BE MADE ON PRE-ORDER PRODUCTS OUTSIDE THE LEGAL WITHDRAWAL PERIOD OF 14 DAYS AFTER THE ORDER

If the customer's order contains in-stock items as well as PRE-ORDER products, the entire order will be sent and shipped at once to the CUSTOMER when all products have arrived in stock.

If the CUSTOMER wishes to receive the products in stock before their PRE-ORDER products, we advise them to place the orders separately.

The estimated delivery date indicated on the detailed Product sheet is given as an indication by the manufacturer and cannot be guaranteed by the SITE . The SITE reserves the right to postpone the estimated delivery date once for an additional period of 6 months maximum from the date initially planned by the Manufacturer and without any possibility of cancellation of the pre-order by the CUSTOMER

The SITE will notify the CUSTOMER as soon as possible, by email or specific note on their order, of any change in the expected delivery date of the order. If after this first postponement of a maximum of 6 months in the delivery date initially planned by the manufacturer, the product was still not in stock, the CUSTOMER can then ask the SITE to cancel their PRE-ORDER and reimburse the undelivered items. To do this, he can use the contact methods made available on the SITE.

Reimbursement after agreement and validation by the SITE will take place within 30 days maximum following the agreement email sent by the SITE, Via Paypal, Transfer or credit card

Any pre-order on the SITE constitutes acceptance of its general conditions of sale and this specific appendix without exception.

Appendix 2:

Chez Clochette offers personalization (first or last name or other) of certain objects (mugs, tote bags, mouse pads, etc.). Please note that no personalized item will be returned or exchanged. The “Satisfied or refunded” guarantee does not apply to personalized products because they are specific to each order.